Return and Refund Policy

Digitronix One offers a 15-day return policy. Merchandise returned for refund within the 15-day return period is subject to a 20% restocking fee.

Once opened from the original manufacturer packaging, any new product is non-returnable and non-refundable. If found to be defective, the manufacturer's warranty will prevail. On a commercial item, the standard warranty is 90 days for parts only unless a service plan has been purchased.

If a product has been ordered in error, it can be returned only with a return authorization number and only if it is new and unopened. A restocking fee will apply. 

All toners are non-returnable and non-refundable.

Any item ordered for you and paid for in advance cannot be canceled and will not be refunded under any circumstances.

If the original manufacturer's packaging is opened and the machine has been set up, the item is not refundable under any circumstances. Reconditioned machines that have had supplies installed are refundable but are subject to a minimum of 20% of the unit restocking fee purchase price.

Many of the products sold at Digitronix One are new and covered by the manufacturer's warranty. If you receive defective merchandise, our highly trained representatives can assist with the manufacturer's warranty service, exchange, and repair.

All Refurbished Printers have a 90-day Parts Warranty and a 30-day Fuser Warranty. Extended Warranties are available - please ask your sales rep for pricing for the particular printer you are purchasing.

All reconditioned printers carry a 5-90-day warranty. Please confirm with your sales rep the time limit on your warranty. Your warranty period will also be on your invoice. After five days, we cannot accept any returns on reconditioned printers unless otherwise noted on your invoice.

If a service contract has been purchased, the issue will be addressed by the service contract policies.

Shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items.

All products shipped via truck are not returnable. Please be sure of your purchase prior to confirming your order online or completing your phone order.

All scanners are considered special orders and are non-returnable and non-refundable.

All returns must obtain a prior RMA# (Returned Merchandise Authorization) from Digitronix One. Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from the date of issuance. Returns must be 100% complete, in original factory condition, with all original boxes and packing materials, containing all manuals, inserts, warranty card(s), software, cables, and accessories. Additional charges may apply if the merchandise is not returned in 100% complete condition.

Before requesting an RMA (Return Merchandise Authorization), ensure you have read and understood our Return Policy.

To obtain an RMA#, please email us at info@digitronixone.com.

RMA#’s and return directions will be emailed to the customer within 3 days.

When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost or damaged in transit, Digitronix One shall not be responsible. We suggest you use a traceable carrier that can provide proof of delivery. The RMA number must appear clearly on the shipping label affixed outside of all return shipments. Please do not mark the box itself in any other way.

We reserve the right to refuse a return on any product that does not meet these requirements.

After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the original credit card used for the purchase.